SHIPPING POLICY
About Our Delivery Model
Radical Rainbows Art Collective is a marketplace platform. Products are made and dispatched by independent sellers and, for print-on-demand (POD) products, by specialist third-party print fulfilment partners. All shipping is arranged and paid for centrally by us — you do not deal with sellers or print partners directly regarding delivery.
Because some orders may contain items from more than one seller, or a mix of handmade and POD items, your order may arrive in more than one parcel. You will not be charged extra for this.
Processing & Dispatch Times
Handmade and seller-fulfilled items
Orders containing handmade or seller-fulfilled items are dispatched within 2–3 working days of payment being confirmed. Working days are Monday to Friday, excluding UK public holidays. Orders placed after 12pm on a Friday will begin processing the following Monday.
Print-on-demand (POD) items
POD items are produced to order by a specialist print fulfilment partner. Production and dispatch times for POD items are shown on the individual product listing and at checkout. POD items are dispatched separately from handmade items and will have their own tracking information.
Delivery Estimates
The following delivery estimates apply to seller-fulfilled items once dispatched. POD item delivery times are shown on the product listing.
Service | Estimated Delivery | Tracking |
|---|---|---|
Evri Standard | 2–3 working days | Yes |
Royal Mail Tracked 48 | 2–3 working days | Yes |
Royal Mail Tracked 24 | Next working day (aim) | Yes |
DPD Tracked | Next working day | Yes — 1hr delivery window |
InPost Locker | 2–3 working days | Yes |
Delivery estimates are not guaranteed. Occasional delays may occur due to courier capacity, adverse weather, or other circumstances outside our control. If your order has not arrived within 5 working days of your dispatch notification, please contact us at orders@radicalrainbowcollective.com.
Example: if you order a £65 print (qualifies for free delivery) and a £25 card (does not qualify), the print will have free delivery and a standard delivery charge will apply to the card. Both may arrive in the same parcel where practical.
Where We Deliver
Currently available
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United Kingdom (mainland, Northern Ireland, Scotland, Wales)
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European Union and European Economic Area
Planned — coming soon
We plan to extend shipping to additional worldwide destinations once we have confirmed appropriate insurance cover for international product liability. We will update this page when worldwide shipping becomes available.
⚠️ We do not currently ship to the United States, Canada, or Australia. This is due to product liability insurance requirements. We are working to resolve this and will announce when these destinations become available.
International customs and duties (EU and EEA orders)
For orders delivered within the EU and EEA, customs duties and import taxes may apply depending on the destination country and order value. These charges are the responsibility of the recipient and are not included in our delivery charge. We recommend checking your country's import threshold before ordering. We will always declare the correct value of goods on customs documentation and cannot mark items as gifts to avoid customs charges.
Tracking Your Order
Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking number and a link to track your parcel. POD items will have separate tracking from handmade items.
You can also log in to your account at www.radicalrainbowcollective.com to view your order status. Guest checkout customers will receive all tracking information by email.
Failed Delivery & Undeliverable Parcels
If a delivery attempt is unsuccessful, the courier will leave a card or send a notification with instructions for rescheduling or collecting the parcel. Most couriers will make a second attempt or hold the parcel at a local depot or locker for a set period (typically 7–18 days depending on the courier).
If a parcel is returned to us as undeliverable (for example, due to an incorrect address or failure to collect), we will contact you by email. Re-delivery charges may apply. We cannot refund the original delivery charge in these circumstances unless the return was due to our error.
Please ensure your delivery address is correct before completing your order. We cannot amend delivery addresses once an order has been dispatched.
Lost or Damaged Parcels
If your parcel has not arrived within 10 working days of your dispatch notification and tracking shows no movement, please contact us at orders@radicalrainbowcollective.com. We will investigate with the courier on your behalf.
If an item arrives damaged in transit, please photograph the damage and the outer packaging before opening fully, and contact us within 48 hours of delivery at returns@radicalrainbowcollective.com. We will arrange a replacement or refund in accordance with our Returns & Refunds Policy.
As the account holder with our courier partners, we handle all lost and damaged parcel claims on your behalf. You do not need to contact the courier directly.
Contact
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Delivery queries: orders@radicalrainbowcollective.com
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Damaged items: returns@radicalrainbowcollective.com
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General enquiries: hello@radicalrainbowcollective.com
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Response time: within 2 business days
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Website: www.radicalrainbowcollective.com